DONUMSILVA Ltd Privacy Policy.
Last updated: Date: 21.03.2024.
This Privacy Policy describes how DONUMSILVA LLC (“Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase at amanitamuscaria.lv (the “Site”) or otherwise interact with us (the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether as a customer, visitor to the Site, or other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
In order to provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information do we collect
The types of personal information we collect about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies you, relates to you, describes you, or can be linked to you. The following sections describe the categories and specific types of personal information that we collect.
Information we collect directly from you
Information that you directly provide to us through our Services may include:
– Basic contact information, including your name, address, phone number, email address.
– Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
– Account information including your username, password, security questions.
– Shopping information, including items you view, place in your basket or add to your wish list.
– Customer support information, including information you choose to include in your communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information we collect using cookies
We also automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels and similar technologies (“Cookies”) for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as
– Companies that support our Site and Services, such as Shopify.
– Our payment processors who collect payment information (such as bank account, credit or debit card information, billing address) to process your payment, to fulfill your orders and to provide you with the products or services you request in order to perform our contract with you.
– When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we collect from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the section below entitled “Third Party Websites and Links”.
How we use your personal information
– Providing products and services. We use your personal information to provide you with the Services and to perform our contract with you, including to process your payments, fulfill your orders, send you notices related to your account, purchases, returns, exchanges or other transactions, establish, maintain and otherwise manage your account, arrange for delivery, facilitate any returns and exchanges, and for you to post reviews.
– Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as to send you marketing, advertising and promotional communications by email, text message or postal mail, and to display advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other sites.
– Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or abusive activity. If you choose to use the Services and register for an account, you are responsible for the security of your account credentials. We strongly advise you not to share your username, password or other access information with others. If you believe your account has been compromised, please contact us immediately.
– Contacting you. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be able to respond to your needs, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to provide and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and to better understand user interactions with the Services (it is in our legitimate interests to manage, improve and optimise the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies using your browser controls. Please keep in mind that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to malfunction or become unavailable. In addition, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we disclose personal information
Under certain circumstances, we may disclose your personal information to third parties for lawful purposes in accordance with this Privacy Policy. Such circumstances may include:
– With suppliers or other third parties who provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and delivery).
– with business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
– If you instruct us, request or otherwise consent to us disclosing certain information to third parties with your consent, such as to send you products or through social media widgets or login integrations.
– with our affiliates or otherwise within our corporate group, in our legitimate interests for the successful conduct of our business.
– In connection with business transactions, such as mergers or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants and similar requests), to enforce applicable Terms of Service, and to protect or defend the Services, our rights and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with an *) about users for the purposes set forth above under “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
Category:
– Identifiers, such as basic contact information and certain order and account information.
– Commercial information, such as order information, shopping information and customer support information.
– Internet or other similar network activity, such as usage data.
Categories of recipients:
– Vendors and third parties that provide services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers).
– Business and marketing partners
– Affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information in the previous 12 months for the purposes of engaging in advertising and marketing activities as set out below.
Category of personal information
– Identifiers, such as contact information and certain order and account information.
– Commercial information, such as records of products or services purchased and shopping information
– Internet or other similar network activity, such as usage data.
Categories of recipients
– Business and marketing partners
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit User Generated Content to any public area of the Services, that content will be public and available to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot ensure that the parties who have access to such information will respect your privacy or ensure its security. We are not responsible for the privacy or security of any information you disclose, or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you use links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained on such sites. Information that you provide in public or semi-public places, including information that you share on third party social networking platforms, may be viewed by other users of the Services and/or users of those third party platforms without restriction on our or the third party’s use of it. The inclusion of such links by us does not, in and of itself, imply endorsement by us of the content on such platforms or their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not directed to children and we do not knowingly collect any personal data from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of persons under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or foolproof and we cannot guarantee “perfect security”. In addition, any information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information to us.
How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute, they may only apply in certain circumstances and in certain circumstances we may refuse your request as permitted by law.
– Right to access/know. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
– Right to erasure. You may have the right to request that we delete the personal information we hold about you.
– Right to Amend. You may have the right to request that we correct inaccurate personal information we hold about you.
– Right to portability. In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party.
– Right to opt-out of sales or sharing or targeted advertising. You may have the right to tell us not to “sell” or “share” your personal information or to opt-out of processing your personal information for purposes that constitute “targeted advertising” as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Controls opt-out signal turned on, depending on where you are located, we will automatically treat this as a request to opt-out of “selling” or “sharing” information with respect to the device and browser you are using to visit the Site.
– Right to limit and/or opt-out of the use and disclosure of sensitive personal information. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to that which is necessary to provide the Services or to provide the goods as reasonably expected by the average individual.
– Restriction of Processing: You may have the right to request us to stop or restrict processing of personal information.
– Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
– Appeal: You may have the right to appeal against our decision if we refuse to process your request. You can do this by responding directly to our refusal.
– Managing your communication preferences: We may send you promotional emails and you can opt-out of receiving them at any time by using the unsubscribe option in our emails to you. If you opt-out, we may still send you non-advertising emails, such as emails about your account or orders you have placed.
You can exercise any of these rights if it is stated on our website or by contacting us using the contact details below.
We will not discriminate against you if you exercise any of these rights. We may need to obtain information from you to verify your identity, such as your email address or account details, before we can provide a substantive response to a request. Subject to applicable law, you may appoint an authorised representative to make requests on your behalf in order to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorised them to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal against our decision by contacting us using the contact details below or by lodging a complaint with your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside the country in which you reside, including in the United States. Your personal information is also processed by employees and third party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised data transfer mechanisms, such as the European Commission’s standard contractual clauses or equivalent agreements duly issued by the relevant UK competent authority, unless the transfer is to a country that is recognised as providing an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call +37127005530 or email us at [email protected] or contact us at shop 64 Gertrūdes Street, Riga, LV-1011, Latvia.